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ServicesJanuary 16, 20257 min readby E-WALE Team

Complete Guide to Paying Ghana Water Bills on E-Wale

#Ghana Water#Bill Payment#Utilities#Water

Introduction

E-Wale makes paying your Ghana Water bills effortless! Our USSD service allows you to pay your water bills and check your current bill amount instantly from your mobile phone. Skip the long queues at payment centers and manage your Ghana Water bills conveniently with E-Wale.

What You Need

  • A mobile phone with USSD capability
  • Mobile money account (MTN Mobile Money, Vodafone Cash, or Tigo Cash)
  • Your Ghana Water customer account number (12 digits)

Step-by-Step Guide to Paying Ghana Water Bills

Step 1: Dial the USSD Code

Dial the E-Wale USSD code from your mobile phone: *714*22#

Step 2: Select Utilities

Press 4 to select Utilities from the main menu.

Step 3: Choose Ghana Water

Press 2 to select Ghana Water. You'll see two options:

  • Pay Bill: Press 1 to pay your Ghana Water bill
  • Check Current Bill: Press 2 to check your current bill amount without paying

Step 4: Enter Customer Account Number

Enter your Ghana Water customer account number:

  • Format: 12 digits (e.g., 0106XXXXX010)
  • Found on your Ghana Water bill
  • Unique identifier for your account

Step 5A: Check Current Bill (Option)

If you selected "Check Current Bill", you'll see:

  • Your account name
  • Amount due
  • This allows you to view your bill without making a payment

Step 5B: Pay Bill

If you selected "Pay Bill", after entering your account number, you'll see your account details and amount due. Then enter the payment amount:

  • You can pay the full amount due or a partial amount
  • Minimum amount: GH₵1.00
  • Enter the amount without currency symbols

Step 6: Review Your Order

Before confirming, review all details carefully:

  • Customer name is correct
  • Account number is correct
  • Amount is correct

Step 7: Confirm or Cancel

Press 1 to confirm and proceed to payment, or press 2 to cancel the transaction.

Step 8: Complete Payment

After confirming, you'll be redirected to the payment page. Payment options include:

  • MTN Mobile Money
  • Vodafone Cash
  • Tigo Cash
  • Credit/Debit Card

Step 9: Receive Confirmation

Once payment is successful:

  • You'll receive a confirmation message
  • Your Ghana Water bill will be paid
  • You'll earn commission credits
  • You'll receive a transaction receipt

Finding Your Ghana Water Account Number

Your Ghana Water customer account number is:

  • A 12-digit number (e.g., 0106XXXXX010)
  • Found on your Ghana Water bill
  • Usually located at the top of your bill
  • Unique identifier for your account

Important Tips

Account Number Format

  • Format: 12 digits (e.g., 0106XXXXX010)
  • Enter only digits (no spaces, dashes, or letters)
  • Check your bill for the correct account number

Payment Options

  • Full Payment: Pay the complete amount due
  • Partial Payment: Pay any amount above GH₵1.00
  • Minimum amount: GH₵1.00

Bill Checking

You can check your current bill amount without making a payment by selecting "Check Current Bill". This is useful for:

  • Verifying your account balance
  • Planning your payment
  • Checking if you have any outstanding bills

Troubleshooting

Problem: "Invalid account number format"

Solution: Make sure you're entering a 12-digit account number. Check your Ghana Water bill for the correct number and remove any spaces or dashes.

Problem: "Account not found"

Solution: Verify your account number with Ghana Water. Ensure you selected the correct utility service (Ghana Water) and double-check the account number.

Problem: "Session expired"

Solution: Start the process again by dialing *714*22#

Problem: Payment not going through

Solution: Check your mobile money balance, ensure you have sufficient funds, and try again after a few minutes. Contact customer support if the problem persists.

Benefits of Using E-Wale for Ghana Water Bills

  • Convenience: Pay from anywhere, anytime
  • Instant Processing: Bills are paid immediately after payment
  • Bill Checking: Check your current bill amount before paying
  • Flexible Payments: Pay full or partial amounts
  • Secure: All transactions are encrypted and secure
  • Earn Commissions: Every payment earns you commission credits
  • No Queues: Skip long lines at payment centers

Frequently Asked Questions

Q: Can I pay partial amounts for Ghana Water bills?

A: Yes, you can pay any amount above GH₵1.00, including partial payments.

Q: How do I find my Ghana Water account number?

A: Check your Ghana Water bill - it's a 12-digit number usually found at the top of the bill.

Q: Can I check my bill without paying?

A: Yes! Select "Check Current Bill" for Ghana Water to view your current amount due without making a payment.

Q: Do I earn commissions on Ghana Water payments?

A: Yes! Every payment earns you commission credits that you can withdraw later.

Q: How long does it take to process my payment?

A: Payment is processed instantly after successful payment confirmation.

Q: What if I enter the wrong account number?

A: The system will not find the account. Double-check and enter the correct 12-digit account number from your bill.

Conclusion

Paying your Ghana Water bills on E-Wale is quick, easy, and secure! With our simple step-by-step process, you can pay your bills or check your current amount due in minutes. Remember to have your 12-digit account number ready, review all details before confirming, and enjoy the convenience of paying water bills from your mobile phone. Plus, earn commission credits with every payment!

Need Help? Contact us by dialing *714*22# and selecting 0 for Contact Us, or reach out to our customer support team.

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