Privacy Policy

Overview

Ewale ("we", "us") respects your privacy. This policy explains what information we collect when you use ewalepay.com or dial *714*22# to make payments, and how we use and protect it.

By using our services you agree to this policy. We may update it; material changes will be posted on this page with a revised date.

Information we collect

• Mobile number and network used for USSD or web sessions
• Transaction details: service type, amount, reference numbers, timestamps
• Account or meter numbers you enter for bill payments (ECG, GWCL, TV, etc.)
• Support correspondence when you contact us by email or USSD
• Basic device and usage data on our website (pages visited, browser type) for security and analytics

What we do not store

We never store your Mobile Money PIN, bank card PIN, or full card numbers. Payment authorisation happens on your telco or bank’s secure channel.

How we use information

• Process and confirm your payments
• Send SMS receipts and transaction notifications
• Prevent fraud and comply with applicable Ghana regulations
• Improve our services and customer support

Sharing

We share transaction data only with payment processors, telcos, and billers (e.g. ECG, GWCL, TV providers) as needed to complete your payment. We do not sell personal data to third parties for marketing.

Your rights & contact

You may request access to or correction of your transaction records by emailing walletewale@gmail.com. For urgent payment issues, dial *714*22# → Support.