Invalid IUC Number
Re-check the 10-digit IUC on your decoder sticker. Remove spaces and dashes. Contact Multichoice if the sticker is damaged.
Insufficient Balance
Lite needs ~GHS 23; Supa+ needs ~GHS 300. Top up MoMo before starting the USSD session.
Channels Not Active After Payment
Wait up to 30 minutes. Keep decoder on. Power-cycle if needed. Contact support with receipt after 1 hour.
Wrong Package Selected
Contact Ewale immediately with transaction reference. Do not pay again until resolved.
USSD Timeout
Redial *714*22# and complete steps faster. Avoid long pauses between menu selections.
Get Started Now
Dial *714*22# on Ewale to complete your transaction in seconds. For help, select Contact Us from the main menu or email walletewale@gmail.com.