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ServicesJanuary 15, 20257 min readby E-WALE Team

Complete Guide to Paying TV Bills on E-Wale

#TV Bills#DSTV#GoTV#StarTimes#Bill Payment

Introduction

E-Wale makes paying your TV subscription bills quick and easy! Whether you need to renew your DSTV, GoTV, or StarTimes subscription, our USSD service allows you to pay your bills instantly from your mobile phone. No more long queues or late payments - manage your TV subscriptions conveniently with E-Wale.

Supported TV Providers

E-Wale supports the following TV providers:

  • DSTV - Africa's leading satellite TV provider
  • GoTV - Affordable digital terrestrial TV
  • StarTimes TV - Digital TV service provider

Step-by-Step Guide to Paying TV Bills

Step 1: Dial the USSD Code

Dial the E-Wale USSD code from your mobile phone: *714*22#

Step 2: Select Pay Bills

Press 3 to select Pay Bills from the main menu.

Step 3: Choose Your TV Provider

Select your TV provider:

  • Press 1 for DSTV
  • Press 2 for GoTV
  • Press 3 for StarTimes TV

Step 4: Enter Your Smart Card/IUC Number

After selecting your provider, enter your TV account number:

  • DSTV: 10-12 digit smart card number
  • GoTV: 10-12 digit IUC number
  • StarTimes TV: 10-12 digit smart card number

Important: Enter only the numbers (no spaces or dashes). The number should be 10-12 digits long.

Step 5: View Account Information

After entering your account number, the system will verify your account and display:

  • Provider name
  • Customer name
  • Account number
  • Amount due

Review the information to ensure everything is correct before proceeding.

Step 6: Choose Subscription Option

You have two options:

  • Renew Subscription: Press 1 to renew your current subscription (recommended)
  • Change Subscription: Press 2 to change your subscription package (coming soon)

Step 7: Review Renewal Summary

Before confirming, review all details:

  • Provider is correct
  • Account number is correct
  • Customer name is correct
  • Renewal amount is correct

Step 8: Confirm or Cancel

Press 1 to confirm and proceed to payment, or press 2 to cancel the transaction.

Step 9: Complete Payment

After confirming, you'll be redirected to the payment page. Payment options include:

  • MTN Mobile Money
  • Vodafone Cash
  • Tigo Cash
  • Credit/Debit Card

Step 10: Receive Confirmation

Once payment is successful:

  • You'll receive a confirmation message
  • Your subscription will be renewed automatically
  • You'll earn commission credits
  • You'll receive a transaction receipt

Understanding Your TV Account

Smart Card/IUC Number

Your smart card or IUC (Integrated User Card) number is:

  • The unique identifier for your TV subscription
  • Usually 10-12 digits long
  • Found on your decoder or subscription card
  • Required for all TV bill payments

Finding Your Smart Card/IUC Number

DSTV: Check your decoder/decoder box, subscription card, account statement, or call DSTV customer service.

GoTV: Check your decoder/set-top box, account card, call GoTV customer service, or check your GoTV account portal.

StarTimes TV: Check your decoder/set-top box, subscription card, call StarTimes customer service, or check your StarTimes account portal.

Important Tips

Account Number Format

  • Enter only digits (no spaces, dashes, or letters)
  • Standard length: 10-12 digits
  • Make sure you copy the number correctly

Payment Timing

  • Pay before your subscription expires to avoid interruption
  • Payments are processed instantly
  • Your subscription renews immediately after payment

Benefits of Using E-Wale for TV Bills

  • Convenience: Pay from anywhere, anytime
  • Instant Renewal: Your subscription renews immediately after payment
  • Secure: All transactions are encrypted and secure
  • Account Verification: Verify your account before payment
  • Earn Commissions: Every purchase earns you commission credits
  • No Queues: Skip long lines at payment centers
  • Multiple Providers: Support for DSTV, GoTV, and StarTimes TV

Frequently Asked Questions

Q: Can I pay for any TV provider?

A: Currently, E-Wale supports DSTV, GoTV, and StarTimes TV.

Q: What is a smart card/IUC number?

A: It's your unique TV account identifier, usually 10-12 digits long, found on your decoder or subscription card.

Q: How long does it take to renew my subscription?

A: Renewal is instant after successful payment confirmation.

Q: Can I change my subscription package?

A: The "Change subscription" feature is coming soon. For now, you can renew your current package.

Q: Do I earn commissions on TV bill payments?

A: Yes! Every payment earns you commission credits that you can withdraw later.

Conclusion

Paying your TV bills on E-Wale is quick, easy, and secure! With our simple step-by-step process, you can renew your DSTV, GoTV, or StarTimes subscription in minutes. No more long queues or late payments - manage your TV subscriptions conveniently from your mobile phone. Remember to have your smart card/IUC number ready, review all details before confirming, and enjoy instant renewal and commission earnings with every payment.

Need Help? Contact us by dialing *714*22# and selecting 0 for Contact Us, or reach out to our customer support team.

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