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ServicesJanuary 15, 202510 min readby E-WALE Team

Complete Guide to Utility Services on E-Wale: ECG Power & Ghana Water

#Utilities#ECG#Ghana Water#Bill Payment

Introduction

E-Wale makes paying your utility bills effortless! Whether you need to top up your ECG prepaid meter or pay your Ghana Water bill, our USSD service allows you to manage all your utility payments from your mobile phone. Skip the long queues and pay your bills instantly with E-Wale.

Supported Utility Providers

E-Wale supports the following utility services:

  • ECG Power - Electricity Company of Ghana (Prepaid meters)
  • Ghana Water - Ghana Water Company Limited (Bill payments and bill checking)

Part 1: ECG Power Top-Up Guide

Step 1: Dial the USSD Code

Dial the E-Wale USSD code from your mobile phone: *714*22#

Step 2: Select Utilities

Press 4 to select Utilities from the main menu.

Step 3: Choose ECG Power

Press 1 to select ECG Power, then press 1 for Prepaid (Postpaid meters are coming soon).

Step 4: Choose Your Option

You have two options:

  • Top-up Prepaid Meter: Press 1 to top up an existing meter (you'll need the mobile number linked to your meter)
  • Add Prepaid Meter: Press 2 to add/link a new meter (you'll need your meter number and mobile number)

Top-up Existing Meter

If you selected "Top-up prepaid":

  1. Enter the mobile number linked to your ECG meter (format: 0550982043 or 233550982043)
  2. If multiple meters are linked, select your meter from the list
  3. Enter the top-up amount (minimum GH₵1.00)

Add New Meter

If you selected "Add prepaid meter":

  1. Enter your mobile number to link to the ECG meter
  2. Enter your ECG meter number (format: P09137104 or 09137104 - 8-10 digits)
  3. Confirm the meter number by entering it again
  4. Enter the top-up amount (minimum GH₵1.00)

Review and Confirm

Before confirming, review all details:

  • Meter number is correct
  • Amount is correct
  • Meter type is correct

Press 1 to confirm and proceed to payment, or press 2 to cancel.

Part 2: Ghana Water Bill Payment Guide

Step 1: Dial the USSD Code

Dial *714*22# and press 4 for Utilities.

Step 2: Choose Ghana Water

Press 2 to select Ghana Water. You'll see two options:

  • Pay Bill: Press 1 to pay your Ghana Water bill
  • Check Current Bill: Press 2 to check your current bill amount

Step 3: Enter Customer Account Number

Enter your Ghana Water customer account number:

  • Format: 12 digits (e.g., 0106XXXXX010)
  • Found on your Ghana Water bill

Step 4: Pay Bill or Check Bill

If checking bill: You'll see your account name and amount due without making a payment.

If paying bill: Enter the payment amount (you can pay the full amount due or a partial amount, minimum GH₵1.00).

Step 5: Review and Confirm

Review all details:

  • Customer name is correct
  • Account number is correct
  • Amount is correct

Press 1 to confirm and proceed to payment, or press 2 to cancel.

Important Tips

ECG Meter Number Format

  • Format: P09137104 or 09137104
  • Usually 8-10 digits
  • May start with letter "P"
  • Found on your ECG meter or bill

Ghana Water Account Number Format

  • Format: 12 digits (e.g., 0106XXXXX010)
  • Found on your Ghana Water bill
  • Unique identifier for your account

Payment Amounts

  • ECG: Minimum GH₵1.00
  • Ghana Water: Minimum GH₵1.00
  • You can pay any amount above the minimum

Benefits of Using E-Wale for Utility Services

  • Convenience: Pay from anywhere, anytime
  • Instant Processing: Meters are topped up immediately
  • Multiple Meters: Manage multiple ECG meters
  • Bill Checking: Check Ghana Water bills before paying
  • Secure: All transactions are encrypted and secure
  • Earn Commissions: Every purchase earns you commission credits
  • No Queues: Skip long lines at payment centers

Frequently Asked Questions

Q: Can I top up multiple ECG meters?

A: Yes! Each meter can be linked to a mobile number. You can top up any meter linked to your number.

Q: How do I add a new ECG meter?

A: Select "Add prepaid meter", enter your mobile number, meter number, confirm it, and top up.

Q: Can I pay partial amounts for Ghana Water bills?

A: Yes, you can pay any amount above GH₵1.00, including partial payments.

Q: Can I check my bill without paying?

A: Yes! Select "Check Current Bill" for Ghana Water to view your current amount due.

Q: How long does it take to top up my ECG meter?

A: Top-up is instant after successful payment confirmation.

Conclusion

Paying your utility bills on E-Wale is quick, easy, and secure! Whether you need to top up your ECG meter or pay your Ghana Water bill, our simple step-by-step process makes it convenient. Manage multiple meters, check bills before paying, and enjoy instant processing and commission earnings with every payment. Remember to have your meter/account numbers ready, review all details before confirming, and enjoy the convenience of paying utilities from your mobile phone.

Need Help? Contact us by dialing *714*22# and selecting 0 for Contact Us, or reach out to our customer support team.

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