Question 1

How much does it cost to purchase a new meter?

Accepted Answer

It depends on the size of the service line or the distance. Meters are not sold; customers pay an installation fee.

Question 2

What is the direction to a nearby pay point?

Accepted Answer

Contact the call center for directions: 08004000 0302218240

Question 3

What are the procedures for getting a new service line?

Accepted Answer

Visit a nearby district office with a photocopy of your approved site plan. Purchase a new service form. Additional instructions will be provided at the district office.

Question 4

How much is the reconnection fee?

Accepted Answer

Domestic: GHS 5 Commercial: GHS 12

Question 5

Is there a particular Ghana Water office around (e.g., Dome)?

Accepted Answer

Contact the call center for information: 08004000 0302218240

Question 6

Why is my payment not reflecting?

Accepted Answer

Due to late payments or errors in customer account numbers. Pay on time and confirm your account number before payment. Pay Ghana Water bills on Ewale: dial *714*22# → Utility → Ghana Water.

Question 7

Wrong category of bills / wrong address on bills.

Accepted Answer

Customers should write officially to the district office for corrections to be made.

Question 8

Why are the taps not flowing?

Accepted Answer

Taps may not flow due to major shutdowns for pipe maintenance or repair works.

Question 9

When will the taps start flowing?

Accepted Answer

As soon as the repair works are completed.

Question 10

Why did you not inform us about the shutdown?

Accepted Answer

Announcements are generally made before planned shutdowns. In emergency situations, advance notice may not be possible.

Question 11

Do you ration water to other areas?

Accepted Answer

Yes. The company follows a planned rationing schedule for the various districts.

Ghana Water FAQ

General Questions

No Flow

Ghana Water shortcode guides