support
We are here to help.
Find answers to common questions below, or reach out directly. Real humans, real answers — no bots, no wait.
USSD
*714*22# → Support
Immediate human handoff
walletewale@gmail.com
Replies in under 1 business day
Hours
24 / 7
Weekends and holidays included
faq
Common questions, straight answers.
Can not find what you need? Dial *714*22# and select Support, or send us a message.
Dial *714*22# from any phone, select the service you need, and approve the mobile money prompt. No app download, no internet required.
Airtime, data bundles, TV subscriptions (DSTV, GoTV, StarTimes), utility bills (ECG, Ghana Water), WASSCE/BECE result checker vouchers, and merchant wallet settlements.
Every transaction is encrypted end-to-end and logged for auditing. We never store card numbers or mobile money PINs.
MTN, Vodafone (Telecel), and AirtelTigo. Payment works via MTN MoMo, Vodafone Cash, and AirtelTigo Money.
Your mobile money is not deducted on a failed payment. Wait 2-3 minutes and retry. If the issue persists, dial *714*22# → Support or email walletewale@gmail.com.
Yes. Dial *714*22# and select Support. You will be connected to a human — not a bot — 24 hours a day, 7 days a week.
Dial *714*22# and navigate to your wallet or history section. You can also check your SMS inbox for payment receipts.
Yes. Enter their meter number, smartcard number, or phone number when prompted. You can pay for any account, not just your own.
still need help?
Dial *714*22# → Support.
Same engineers who build Ewale are on the support line. Expect precise answers.