Support Center
Find answers to common questions and get help
USSD Support
Dial *714*22#
Email Support
walletewale@gmail.com
Available 24/7
Always here to help
Frequently Asked Questions
How do I use E-WALE?
Simply dial *714*22# from your mobile phone. Follow the prompts to select your service and complete your payment.
What services are available?
E-WALE offers airtime top-up, data bundles, TV subscriptions, utility bill payments, and education vouchers.
Is E-WALE secure?
Yes, all transactions are encrypted and secure. We use industry-standard security measures to protect your information.
What networks are supported?
We support MTN, Vodafone, AirtelTigo, and all major networks in Ghana.
How long does it take to process a payment?
Most payments are processed instantly. In rare cases, it may take up to 5 minutes.
What should I do if my payment fails?
If your payment fails, please contact our support team at walletewale@gmail.com or dial *714*22# and select Support.