Back to Blogs
ServicesJanuary 16, 20258 min readby E-WALE Team

Complete Guide to Buying Ghana ECG Power (Electricity) on E-Wale

#ECG#Electricity#Prepaid Meter#Utilities

Introduction

E-Wale makes topping up your ECG prepaid meter incredibly simple! Our USSD service allows you to buy electricity credit instantly from your mobile phone. Whether you need to top up an existing meter or add a new meter, E-Wale makes it easy to manage your electricity payments without visiting payment centers.

What You Need

  • A mobile phone with USSD capability
  • Mobile money account (MTN Mobile Money, Vodafone Cash, or Tigo Cash)
  • Your ECG meter number (for new meters) or mobile number linked to your meter (for existing meters)
  • Minimum amount: GH₵1.00

Step-by-Step Guide to Topping Up ECG Power

Step 1: Dial the USSD Code

Dial the E-Wale USSD code from your mobile phone: *714*22#

Step 2: Select Utilities

Press 4 to select Utilities from the main menu.

Step 3: Choose ECG Power

Press 1 to select ECG Power, then press 1 for Prepaid (Postpaid meters are coming soon).

Step 4: Choose Your Option

You have two options:

  • Top-up Prepaid Meter: Press 1 to top up an existing meter (you'll need the mobile number linked to your meter)
  • Add Prepaid Meter: Press 2 to add/link a new meter (you'll need your meter number and mobile number)

Option A: Top-up Existing Meter

Step 1: Enter Mobile Number

Enter the mobile number linked to your ECG meter:

  • Format: 0550982043 (10 digits starting with 0) or 233550982043 (12 digits starting with 233)
  • This is the number registered with your ECG meter

Step 2: Select Meter

If multiple meters are linked to your mobile number, you'll see a list of meters. Select your meter by pressing the corresponding number.

Step 3: Enter Top-up Amount

Enter the amount you want to top up:

  • Minimum amount: GH₵1.00
  • You can enter any amount above the minimum
  • Enter the amount without currency symbols

Option B: Add New Meter

Step 1: Enter Mobile Number

Enter your mobile number to link to the ECG meter:

  • Format: 0550982043 (10 digits) or 233550982043 (12 digits)
  • This number will be linked to your meter for future top-ups

Step 2: Enter Meter Number

Enter your ECG meter number:

  • Format: P09137104 or 09137104 (8-10 digits, may start with P)
  • Found on your ECG meter or bill
  • Usually 8-10 digits long

Step 3: Confirm Meter Number

Enter the meter number again to confirm it's correct. This helps prevent errors.

Step 4: Enter Top-up Amount

Enter the amount you want to top up (minimum GH₵1.00).

Review and Confirm

Before Confirming

Review all details carefully:

  • Meter number is correct
  • Amount is correct
  • Meter type is correct (Prepaid)

Confirm or Cancel

Press 1 to confirm and proceed to payment, or press 2 to cancel the transaction.

Complete Payment

After confirming, you'll be redirected to the payment page. Payment options include:

  • MTN Mobile Money
  • Vodafone Cash
  • Tigo Cash
  • Credit/Debit Card

Receive Confirmation

Once payment is successful:

  • You'll receive a confirmation message
  • Your ECG meter will be topped up instantly
  • You'll earn commission credits
  • You'll receive a transaction receipt

Finding Your ECG Meter Number

Your ECG meter number can be found:

  • On your ECG prepaid meter (displayed on the meter)
  • On your ECG bill or receipt
  • By contacting ECG customer service
  • Format: Usually 8-10 digits, may start with letter "P" (e.g., P09137104 or 09137104)

Important Tips

ECG Meter Number Format

  • Format: P09137104 or 09137104
  • Usually 8-10 digits
  • May start with letter "P"
  • Enter only digits and the letter P (no spaces or special characters)

Multiple Meters

You can link multiple ECG meters to the same mobile number. When topping up, you'll see a list of all meters linked to your number and can select which one to top up.

Payment Amounts

  • Minimum: GH₵1.00
  • No maximum limit
  • Enter amounts without currency symbols

Troubleshooting

Problem: "No meters linked to [mobile number]"

Solution: Add your meter using the "Add prepaid meter" option. You'll need your meter number and mobile number.

Problem: "Invalid meter number format"

Solution: Use format P09137104 or 09137104. Make sure the meter number is 8-10 digits and remove any spaces or special characters.

Problem: "Session expired"

Solution: Start the process again by dialing *714*22#

Problem: Meter not topped up after payment

Solution: Wait a few minutes for processing, check if you received confirmation SMS, and contact customer support with your transaction reference if needed.

Benefits of Using E-Wale for ECG Power

  • Convenience: Top up from anywhere, anytime
  • Instant Processing: Meters are topped up immediately after payment
  • Multiple Meters: Manage multiple ECG meters with one mobile number
  • Easy Setup: Add new meters easily with just your meter number
  • Secure: All transactions are encrypted and secure
  • Earn Commissions: Every purchase earns you commission credits
  • No Queues: Skip long lines at payment centers

Frequently Asked Questions

Q: Can I top up multiple ECG meters?

A: Yes! Each meter can be linked to a mobile number. You can top up any meter linked to your number.

Q: How do I add a new ECG meter?

A: Select "Add prepaid meter", enter your mobile number, meter number, confirm it, and top up.

Q: What if I don't know my ECG meter number?

A: Check your ECG meter (displayed on the meter), bill, or contact ECG customer service.

Q: How long does it take to top up my ECG meter?

A: Top-up is instant after successful payment confirmation. Your meter will be credited immediately.

Q: Do I earn commissions on ECG top-ups?

A: Yes! Every top-up earns you commission credits that you can withdraw later.

Q: What if my meter number doesn't match?

A: Double-check the meter number format. ECG meters usually start with P or are 8-10 digits. Make sure there are no spaces or special characters.

Q: Can I pay for someone else's ECG meter?

A: Yes, as long as you have their correct meter number and details. You can add their meter to your account or use their mobile number.

Conclusion

Topping up your ECG prepaid meter on E-Wale is quick, easy, and secure! With our simple step-by-step process, you can buy electricity credit in minutes. Whether you're topping up an existing meter or adding a new one, E-Wale makes it convenient. Remember to have your meter number ready, review all details before confirming, and enjoy instant electricity credit with every top-up. Plus, earn commission credits with every purchase!

Need Help? Contact us by dialing *714*22# and selecting 0 for Contact Us, or reach out to our customer support team.

Share this article