Payment and token are two steps
Mobile Money success means the wallet was debited. Electricity credit is added only when you (or someone at the house) key the 20-digit token into the prepaid meter. Ghana STS meters do not “see” MoMo directly.
Where the token is delivered
- SMS to the paying number — default on Ewale
*714*22#and most USSD vends. Wait 10–25 seconds on Ewale; *226# and some bank channels can take several minutes. - On-screen receipt — ECG Power App and some web checkouts show the digits before or with SMS.
- Printed slip — district office and authorised vendors.
Forward the SMS if you bought for a tenant. The token is valid for that meter number only.
What a real token looks like
Twenty digits, often grouped in fives (e.g. 12345 67890 12345 67890). Ignore vendor codes, dates, and kWh on the same SMS when typing — only the 20 digits go into the keypad. Do not include the meter number.
After you have the digits
- Wake the meter or CIU keypad.
- Enter all 20 digits, then the enter / confirmation key for that meter brand.
- Wait for accept / credit-added. Then read the new balance on the LCD.
Full keypad notes: How to enter ECG prepaid token correctly.
Debited, still no SMS
Wait 15 minutes at peak evening. Check spam. Confirm the MoMo debit. Then retrieve from Ewale history — see token not received and retrieve a lost token. Do not pay again until that vend is found or reversed.