Introduction
Paying your ECG (Electricity Company of Ghana) bills has become more convenient than ever with multiple digital payment options available. Whether you have a prepaid or postpaid meter, you can now pay your electricity bills from the comfort of your home using your mobile phone or smartphone. This guide covers all the available methods to pay your ECG bills.
Recommended Method: Using E-Wale USSD Service
E-Wale provides the most convenient and user-friendly method to pay your ECG bills through our USSD service. With E-Wale, you can pay both prepaid and postpaid ECG bills instantly from any mobile phone.
Step-by-Step Instructions
- Dial
*714*22#on your mobile phone - Select option 4 for 'Utilities'
- Choose option 1 for 'ECG Power'
- Select your meter type (Prepaid or Postpaid)
- For existing meters: Enter the mobile number linked to your meter
- For new meters: Enter your meter/account number
- Enter the amount you wish to pay
- Review and confirm the transaction
- Complete payment using your preferred payment method (Mobile Money, Card, etc.)
- You will receive a confirmation message upon successful payment
For detailed instructions on using E-Wale for ECG services, check out our Complete Guide to Buying Ghana ECG Power on E-Wale.
Benefits of Using E-Wale
- Easy to Use: Simple USSD process that works on any phone
- Multiple Payment Options: Accepts Mobile Money, Cards, and more
- Instant Processing: Payments are processed immediately
- Earn Commissions: Every purchase earns you commission credits
- 24/7 Availability: Pay bills anytime, anywhere
- Secure: All transactions are encrypted and secure
Alternative Payment Methods
While E-Wale is our recommended method, ECG also offers other payment options:
Alternative Method 1: Using ECG PowerApp
The ECG PowerApp is the official mobile application for managing your electricity services. It's available for both Android and iOS devices.
Step 1: Download the App
- Android: Visit the Google Play Store and search for "ECG PowerApp"
- iOS: Visit the Apple App Store and search for "ECG PowerApp"
- Install the app on your smartphone
Step 2: Register Your Account
- Open the app after installation
- Register using your mobile number
- You will receive a One-Time Password (OTP) via SMS
- Enter the OTP to verify your account
Step 3: Add Your Meter
- Navigate to the 'Meters' section in the app
- Click on 'Add Meter'
- Enter your meter number (prepaid or postpaid)
- Confirm the details and save
Step 4: Pay Your Bill
- Navigate to the 'Bills' section to view outstanding bills
- Select the bill you wish to pay
- Choose your preferred payment method (Mobile Money, Visa, or Mastercard)
- Enter the payment amount
- Confirm the payment to complete the transaction
Alternative Method 2: Using ECG USSD Code (*226#)
The ECG USSD service allows you to pay bills directly from any mobile phone without internet connection.
Step-by-Step Instructions
- Dial
*226#on your mobile phone - Select option 2 for 'Pay Bill'
- Enter your ECG account number
- Enter the amount you wish to pay
- Follow the prompts to complete the payment
- You will receive a confirmation message upon successful payment
Alternative Method 3: Using MTN Mobile Money
MTN Mobile Money provides a convenient way to pay your ECG bills directly from your MoMo account.
Step-by-Step Instructions
- Dial
*170#on your MTN mobile phone - Select option 2 for 'Pay Bill'
- Choose option 1 for 'Utilities'
- Select 'ECG' from the list of utilities
- Enter your ECG account number (meter number for prepaid or account number for postpaid)
- Enter the amount you wish to pay
- Authorize the payment with your Mobile Money PIN
- You will receive a confirmation message upon successful payment
Alternative Method 4: Using Vodafone Cash
Vodafone Cash users can also pay their ECG bills easily through the Vodafone Cash menu.
Step-by-Step Instructions
- Dial
*110#on your Vodafone mobile phone - Select option 4 for 'Make Payments'
- Choose option 1 for 'Pay Bill'
- Select option 3 for 'Utilities'
- Choose option 2 for 'ECG'
- Enter your ECG account number
- Enter the payment amount
- Follow the prompts to complete the payment
Prepaid vs Postpaid Meters
Prepaid Meters
For prepaid meters, you purchase electricity credit in advance. After payment, you'll receive a token that you enter into your meter to add the credit.
- Pay before you use electricity
- Receive a token after payment
- Enter the token into your prepaid meter
- No monthly bills - you control your usage
Postpaid Meters
For postpaid meters, you receive monthly bills based on your electricity consumption. You pay after using the electricity.
- Receive monthly bills based on consumption
- Pay after using electricity
- View bills through the ECG PowerApp or USSD
- Pay before the due date to avoid disconnection
Important Information
What You Need to Pay
- Your ECG meter number (for prepaid) or account number (for postpaid)
- Mobile phone with USSD capability or smartphone with internet
- Mobile Money account or bank card (for app payments)
- Sufficient balance in your payment account
Payment Confirmation
After successful payment, you will receive:
- A confirmation SMS with transaction details
- For prepaid: A token to enter into your meter
- For postpaid: Updated account balance
- Transaction receipt (via app or SMS)
Finding Your Account/Meter Number
Your ECG account or meter number can be found:
- On your ECG meter (displayed on the meter)
- On your ECG bill or receipt
- In the ECG PowerApp after adding your meter
- By contacting ECG customer service
Benefits of Digital Payment Methods
- Convenience: Pay from anywhere, anytime
- Time-saving: No need to visit payment centers
- Real-time Updates: Instant payment confirmation
- Secure: All transactions are encrypted and secure
- 24/7 Availability: Pay bills at any time of day
- Payment History: Track all your payments easily
- Multiple Options: Choose the method that works best for you
Troubleshooting
Problem: Payment Not Reflected
Solution: Wait a few minutes for processing. If payment still doesn't reflect after 10-15 minutes, contact ECG customer service with your transaction reference number.
Problem: Invalid Account Number
Solution: Double-check your meter/account number. Ensure there are no spaces or special characters. Contact ECG if you're unsure of your account number.
Problem: USSD Code Not Working
Solution: Ensure you're dialing the correct code. Try again after a few minutes. If the problem persists, use an alternative payment method like the ECG PowerApp.
Problem: Token Not Received (Prepaid)
Solution: Check your SMS inbox. If you don't receive the token within 5 minutes, contact ECG customer service with your transaction reference number.
Frequently Asked Questions
Q: Can I pay someone else's ECG bill?
A: Yes, as long as you have their correct account or meter number, you can pay their ECG bill using any of the payment methods.
Q: Is there a minimum payment amount?
A: For prepaid meters, the minimum is usually GH₵1.00. For postpaid bills, you must pay at least the minimum amount due as shown on your bill.
Q: How long does it take for payment to reflect?
A: Most payments are processed instantly. For prepaid meters, you'll receive a token immediately. For postpaid, your account balance updates in real-time.
Q: Can I pay multiple bills at once?
A: Yes, if you have multiple meters or accounts, you can pay them separately using any of the payment methods. The ECG PowerApp allows you to manage multiple meters in one account.
Q: What if I make a payment mistake?
A: Contact ECG customer service immediately with your transaction reference number. They will assist you in resolving the issue.
Conclusion
Paying your ECG bills has never been easier! We recommend using E-Wale's convenient USSD service (*714*22#) for the fastest and most user-friendly payment experience. With E-Wale, you can pay both prepaid and postpaid bills instantly, earn commission credits, and enjoy 24/7 availability.
Remember to keep your meter/account number handy, ensure you have sufficient balance in your payment account, and always verify transaction details before confirming payment. Stay connected and never miss a payment with E-Wale!
Need Help? Contact E-Wale customer service by dialing *714*22# and selecting 0 for Contact Us, or contact ECG customer service at www.ecggh.com for assistance.