How to Buy ECG Prepaid: E-Wale (Recommended) and ECG PowerApp Guide

Introduction

Buying ECG prepaid electricity has never been easier! E-Wale provides the most convenient and user-friendly method that works on any mobile phone. No app installation needed - just dial a USSD code and you're ready to go. This guide covers the recommended E-Wale method and the alternative ECG PowerApp option.

Recommended Method: Using E-Wale USSD Service

E-Wale is the easiest way to buy ECG prepaid electricity. Our USSD service works on any mobile phone - no smartphone or app installation required!

Why Choose E-Wale?

• No App Installation: Works on any phone via USSD - no need to download anything
• Works on All Phones: Works on basic phones, smartphones, Android, and iOS
• Instant Access: Just dial *714*22# and start buying credit immediately
• Multiple Payment Options: Accepts all Mobile Money networks and Cards
• Earn Commissions: Every purchase earns you commission credits
• 24/7 Availability: Buy credit anytime, anywhere
• Secure: All transactions are encrypted and secure

How to Use E-Wale

1. Dial *714*22# on your mobile phone
2. Select option 4 for 'Utilities'
3. Choose option 1 for 'ECG Power'
4. Press 1 for Prepaid
5. Choose to top up existing meter or add new meter
6. Enter your meter details and amount
7. Complete payment and receive your token

For detailed step-by-step instructions, check out our Complete Guide to Buying Ghana ECG Power on E-Wale.

Alternative Method: ECG PowerApp

The ECG PowerApp is the official mobile application from the Electricity Company of Ghana (ECG) that allows you to manage all your electricity services from your smartphone. With the app, you can buy prepaid credits, pay postpaid bills, view consumption history, manage multiple meters, and access various ECG services - all in one convenient place.

Note: The ECG PowerApp requires a smartphone (Android or iOS) and internet connection. If you prefer a simpler method that works on any phone, use E-Wale above.

What is the ECG PowerApp?

The ECG PowerApp is a mobile application that provides ECG customers with a seamless way to:

• Purchase prepaid electricity credits
• Pay postpaid electricity bills
• View electricity consumption history
• Manage multiple meters in one account
• Access payment history and receipts
• View account statements
• Receive notifications about bills and services
• Contact ECG customer service

System Requirements

For Android Devices

• Android version 5.0 (Lollipop) or higher
• At least 50MB of free storage space
• Active internet connection (Wi-Fi or mobile data)
• Google Play Store access

For iOS Devices (iPhone/iPad)

• iOS version 11.0 or higher
• At least 50MB of free storage space
• Active internet connection (Wi-Fi or mobile data)
• Apple App Store access

Step 1: Download the ECG PowerApp

For Android Users

1. Open the Google Play Store on your Android device
2. Tap on the search bar at the top
3. Type "ECG PowerApp" or "ECG Power App"
4. Look for the official app published by "Electricity Company of Ghana"
5. Tap on the app to open its details page
6. Verify it's the official ECG app (check the developer name)
7. Tap the "Install" button
8. Wait for the download and installation to complete

Direct Link: You can also visit Google Play Store - ECG PowerApp on your device.

For iOS Users (iPhone/iPad)

1. Open the App Store on your iPhone or iPad
2. Tap on the search icon at the bottom
3. Type "ECG PowerApp" or "ECG Power App"
4. Look for the official app published by "Electricity Company of Ghana"
5. Tap on the app to open its details page
6. Verify it's the official ECG app
7. Tap the "Get" or "Install" button
8. Authenticate with Face ID, Touch ID, or your Apple ID password if prompted
9. Wait for the download and installation to complete

Direct Link: You can also visit Apple App Store - ECG PowerApp on your device.

Step 2: Open and Launch the App

After installation is complete:

• You'll see the ECG PowerApp icon on your home screen or app drawer
• Tap on the app icon to launch it
• The app will open and display the welcome screen

Step 3: Register Your Account

To use the ECG PowerApp, you need to create an account. Follow these steps:

Step 3.1: Enter Your Mobile Number

• On the registration screen, enter your mobile phone number
• Use the format: 0550982043 (10 digits starting with 0) or 233550982043 (12 digits starting with 233)
• Ensure the number is active and can receive SMS messages
• Tap "Continue" or "Next"

Step 3.2: Verify with OTP

• You will receive a One-Time Password (OTP) via SMS
• Enter the OTP code in the app when prompted
• If you don't receive the OTP within 2 minutes, tap "Resend OTP"
• OTP codes are usually valid for 5-10 minutes

Step 3.3: Complete Registration

• After OTP verification, you may be asked to set up a PIN or password
• Create a secure PIN (usually 4-6 digits) or password
• Confirm your PIN/password
• Complete any additional profile information if required
• Accept the terms and conditions
• Your account registration is now complete!

Step 4: Add Your Meter

After registration, you need to add your ECG meter to the app to start using the services.

Step 4.1: Navigate to Add Meter

• From the app's main screen, look for "Meters" or "Add Meter" option
• Tap on "Add Meter" or the "+" icon
• You'll be prompted to enter your meter details

Step 4.2: Enter Meter Information

• Meter Number: Enter your ECG meter number
• Meter Type: Select whether it's a Prepaid or Postpaid meter
• Meter Name: Give your meter a name for easy identification (e.g., "Home", "Office", "Shop")
• Double-check that the meter number is correct

Finding Your Meter Number: Your meter number can be found on your ECG meter, previous receipts, or bills. It's usually 8-10 digits and may start with "P" for prepaid meters.

Step 4.3: Verify and Save

• Review all the information you entered
• Tap "Verify" or "Confirm" to validate the meter
• The app will verify the meter number with ECG's system
• Once verified, tap "Save" to add the meter to your account
• Your meter is now linked to your account!

Step 5: Start Using the App

Now that your meter is added, you can start using all the features of the ECG PowerApp:

Buy Prepaid Credits

• Select your prepaid meter
• Tap "Buy Credit" or "Top Up"
• Enter the amount you want to purchase
• Choose your payment method (Mobile Money, Visa, Mastercard)
• Complete the payment
• Receive your token via SMS and enter it into your meter

Pay Postpaid Bills

• Select your postpaid meter
• View your outstanding bills in the "Bills" section
• Select the bill you want to pay
• Choose your payment method
• Confirm and complete the payment

View Consumption History

• Navigate to "History" or "Consumption" section
• View your electricity usage over time
• See payment history and receipts
• Download or share statements

Manage Multiple Meters

• Add multiple meters to one account
• Switch between meters easily
• Manage all your electricity services from one place

App Features Overview

• Quick Top-Up: Buy prepaid credits in seconds
• Bill Payment: Pay postpaid bills instantly
• Multiple Payment Methods: Mobile Money, Visa, Mastercard
• Consumption Tracking: Monitor your electricity usage
• Payment History: Access all your transaction records
• Receipts: Download and save payment receipts
• Notifications: Get alerts about bills and services
• Customer Support: Contact ECG directly from the app
• Multi-Meter Management: Handle multiple meters in one account

Troubleshooting Installation Issues

Problem: App Not Found in Store

Solutions:

• Ensure you're searching for "ECG PowerApp" or "ECG Power App"
• Check that your device meets the minimum system requirements
• Try searching for "Electricity Company of Ghana"
• Update your Play Store or App Store app
• Check your internet connection

Problem: Installation Fails

Solutions:

• Ensure you have sufficient storage space (at least 50MB free)
• Check your internet connection
• Restart your device and try again
• Clear cache for Play Store/App Store
• Update your device's operating system

Problem: OTP Not Received

Solutions:

• Wait 2-3 minutes as SMS delivery can be delayed
• Check your SMS inbox and spam folder
• Ensure your mobile number is correct and active
• Tap "Resend OTP" if available
• Check that you have network coverage
• Contact ECG customer service if the problem persists

Problem: Meter Not Found/Invalid

Solutions:

• Double-check your meter number for accuracy
• Ensure there are no spaces or special characters
• Verify the meter type (Prepaid vs Postpaid) is correct
• Contact ECG to verify your meter number
• Ensure your meter is properly registered with ECG

Problem: App Crashes or Freezes

Solutions:

• Close the app completely and reopen it
• Restart your device
• Update the app to the latest version
• Clear the app's cache (Android) or reinstall the app
• Ensure you have a stable internet connection
• Check if your device has enough storage and memory

Security Tips

• Never share your app PIN or password with anyone
• Use a strong, unique PIN or password
• Enable biometric authentication (fingerprint/Face ID) if available
• Log out of the app when using shared devices
• Keep your app updated to the latest version
• Be cautious of phishing attempts - ECG will never ask for your PIN via email or phone
• Review your transaction history regularly

Benefits of Using the ECG PowerApp

• Convenience: Manage all your electricity services from your phone
• 24/7 Access: Buy credits and pay bills anytime, anywhere
• Time-Saving: No need to visit payment centers or vendors
• Multiple Meters: Manage all your meters in one place
• Payment History: Easy access to all your transaction records
• Consumption Tracking: Monitor your electricity usage patterns
• Notifications: Get alerts about bills and important updates
• Secure: All transactions are encrypted and secure
• Multiple Payment Options: Choose from various payment methods

Frequently Asked Questions

Q: Is the ECG PowerApp free to download?

A: Yes, the ECG PowerApp is completely free to download and install from the Google Play Store and Apple App Store.

Q: Can I use the app without internet?

A: No, the ECG PowerApp requires an active internet connection (Wi-Fi or mobile data) to function, as it needs to communicate with ECG's servers for transactions and data.

Q: Can I add multiple meters to one account?

A: Yes! You can add multiple prepaid or postpaid meters to a single account and manage them all from one place.

Q: What payment methods are accepted in the app?

A: The app accepts Mobile Money (MTN MoMo, Vodafone Cash, Tigo Cash), Visa, and Mastercard payments.

Q: Is my payment information stored in the app?

A: The app may store payment methods for convenience, but all payment information is encrypted and secure. You can choose to save or not save payment methods.

Q: Can I use the app if I'm outside Ghana?

A: Yes, as long as you have internet connectivity, you can use the app from anywhere in the world to manage your ECG meters in Ghana.

Q: What should I do if I forget my app PIN/password?

A: Use the "Forgot PIN" or "Reset Password" option in the app. You'll receive an OTP on your registered mobile number to reset your credentials.

Conclusion

We highly recommend using E-Wale's convenient USSD service (*714*22#) for the fastest and easiest way to buy ECG prepaid electricity. E-Wale works on any phone, requires no app installation, and lets you start buying credit immediately. You'll also earn commission credits with every purchase!

If you prefer using a smartphone app and have an Android or iOS device, the ECG PowerApp is also available as an alternative option. However, for most users, E-Wale provides the simplest and most convenient experience.

Need Help? Contact E-Wale customer service by dialing *714*22# and selecting 0 for Contact Us, or contact ECG customer service at www.ecggh.com for assistance.