Direct answer
If you are among new tenants inheriting an unknown meter, you need a meter number and a payment path that works when Power App OTP fails. This guide is written for new tenants inheriting an unknown meter in Ghana in 2026.
Fastest path
Recommended — Dial *714*22# on Ewale → Utilities → ECG → Prepaid. Token by SMS. No Power App, no data.
Official app — ECG Power App on Android/iOS, or USSD *226# for ECG's own menu.
Landlords, shops, students, and family abroad all need one thing: a meter number and a working payment path. Power App is one option. Ewale works when the app does not.
Who this ECG prepaid new tenants guide is for
ECG Prepaid for New tenants inheriting an unknown meter — Power App or Ewale is written for new tenants inheriting an unknown meter. The outcome is the same in every case: a valid 20-digit STS token on the correct meter, then fewer wasted kWh so the next token lasts.
Ghana field note 1: If you pay from abroad, send a token the day before payday-week visits, not during the visit.
The mistake that shows up with ECG prepaid new tenants
Typing the meter number from memory. ECG Prepaid for New tenants inheriting an unknown meter — Power App or Ewale only works if the digits match the sticker or last SMS.
ECG prepaid for your household or business
Keep credit available while you save units
- Check remaining credit on the meter LCD before it hits zero.
- Top up on
*714*22#or Power App before weekends and holidays. - Save every token SMS until the meter shows Accept.
- Compare kWh on the receipt against last month to see if conservation is working.
Best tips for ECG prepaid new tenants
- For “ECG prepaid new tenants”, treat ECG Power App as optional and Ewale *714*22# as the no-data backup.
- Write the meter number where the user of the space can see it.
- Agree who pays before credit hits zero.
- Diaspora payers should confirm the name lookup once, then save it.
- Small top-ups still carry levies — a weekly amount often stretches further than five panic buys.
Power App vs Ewale — pick the right tool
| Need | ECG Power App | Ewale *714*22# |
|---|---|---|
| Buy prepaid token | Yes — needs smartphone + data | Yes — any GSM phone, no internet |
| Pay postpaid bill | Yes | Yes |
| Saved meters / history | In-app dashboard | SMS receipts + web checkout |
| Feature phone / no data | Will not run | Works |
Web option: Ewale electricity checkout. Safety, disconnection, and meter faults: ECG FAQ.
Enter the token the right way
Buying credit and loading the meter are two steps. After SMS arrives, type the full 20 digits on the keypad or indoor CIU, then press Enter. Used means it already loaded. Invalid usually means a mistyped digit or the wrong meter number on purchase. Do not pay twice until you confirm MoMo was not already debited.
FAQ — ECG prepaid new tenants
Is ECG Power App required when you search “ECG prepaid new-tenants”?
No. ECG Power App is optional. Dial *714*22# on Ewale, choose Utilities → ECG → Prepaid, pay with MoMo, and enter the SMS token on the meter.
Is the token from Power App different from Ewale?
No. Both issue a standard 20-digit STS token for your meter. What changes is whether you needed data, an app login, and OTP before the token arrived.
What is the fastest 2026 path for ECG prepaid new-tenants?
If Power App is already open and OTP works, finish there. Otherwise dial *714*22# on Ewale. Do not wait on a spinner while the fridge warms. Check MoMo before paying twice.
Can I skip Power App entirely for ECG prepaid new-tenants?
Yes. Dial *714*22# → Utilities → ECG Power → Prepaid. The 20-digit STS token is the same. Power App is useful for history; it is not required to keep the lights on.
Related Ewale guides
- Install and use ECG Power App (with Ewale alternative)
- Buy ECG prepaid without Power App
- ECG prepaid top-up, tokens, tariffs
- Token not received — fix
- Pay ECG on Ewale now
Dial Ewale now
For ECG prepaid new tenants, keep Power App if you like the dashboard — but keep *714*22# saved. It is the backup that works when OTP, data, or Play Store fail. One shortcode also pays Ghana Water and TV bills.