Direct answer
If you are among tenants who pay their own prepaid meter, you need a meter number and a payment path that works when Power App OTP fails. This guide is written for tenants who pay their own prepaid meter in Ghana in 2026.
Fastest path
Recommended — Dial *714*22# on Ewale → Utilities → ECG → Prepaid. Token by SMS. No Power App, no data.
Official app — ECG Power App on Android/iOS, or USSD *226# for ECG's own menu.
Landlords, shops, students, and family abroad all need one thing: a meter number and a working payment path. Power App is one option. Ewale works when the app does not.
Who this ECG prepaid tenants guide is for
ECG Prepaid for Tenants who pay their own prepaid meter — Power App or Ewale is written for tenants who pay their own prepaid meter. The outcome is the same in every case: a valid 20-digit STS token on the correct meter, then fewer wasted kWh so the next token lasts.
Ghana field note 3: If you pay from abroad, send a token the day before payday-week visits, not during the visit.
The mistake that shows up with ECG prepaid tenants
Typing the meter number from memory. ECG Prepaid for Tenants who pay their own prepaid meter — Power App or Ewale only works if the digits match the sticker or last SMS.
ECG prepaid for your household or business
Keep credit available while you save units
- Check remaining credit on the meter LCD before it hits zero.
- Top up on
*714*22#or Power App before weekends and holidays. - Save every token SMS until the meter shows Accept.
- Compare kWh on the receipt against last month to see if conservation is working.
Best tips for ECG prepaid tenants
- For “ECG prepaid tenants”, treat ECG Power App as optional and Ewale *714*22# as the no-data backup.
- Write the meter number where the user of the space can see it.
- Agree who pays before credit hits zero.
- Diaspora payers should confirm the name lookup once, then save it.
- Power App graphs help after the fact; USSD helps when the house is already dark.
Power App vs Ewale — pick the right tool
| Need | ECG Power App | Ewale *714*22# |
|---|---|---|
| Buy prepaid token | Yes — needs smartphone + data | Yes — any GSM phone, no internet |
| Pay postpaid bill | Yes | Yes |
| Saved meters / history | In-app dashboard | SMS receipts + web checkout |
| Feature phone / no data | Will not run | Works |
Web option: Ewale electricity checkout. Safety, disconnection, and meter faults: ECG FAQ.
Enter the token the right way
Buying credit and loading the meter are two steps. After SMS arrives, type the full 20 digits on the keypad or indoor CIU, then press Enter. Used means it already loaded. Invalid usually means a mistyped digit or the wrong meter number on purchase. Do not pay twice until you confirm MoMo was not already debited.
FAQ — ECG prepaid tenants
Is ECG Power App required when you search “ECG prepaid tenants”?
No. ECG Power App is optional. Dial *714*22# on Ewale, choose Utilities → ECG → Prepaid, pay with MoMo, and enter the SMS token on the meter.
Is the token from Power App different from Ewale?
No. Both issue a standard 20-digit STS token for your meter. What changes is whether you needed data, an app login, and OTP before the token arrived.
What is the fastest 2026 path for ECG prepaid tenants?
If Power App is already open and OTP works, finish there. Otherwise dial *714*22# on Ewale. Do not wait on a spinner while the fridge warms. Check MoMo before paying twice.
Can I skip Power App entirely for ECG prepaid tenants?
Yes. Dial *714*22# → Utilities → ECG Power → Prepaid. The 20-digit STS token is the same. Power App is useful for history; it is not required to keep the lights on.
Related Ewale guides
- Install and use ECG Power App (with Ewale alternative)
- Buy ECG prepaid without Power App
- ECG prepaid top-up, tokens, tariffs
- Token not received — fix
- Pay ECG on Ewale now
Dial Ewale now
For ECG prepaid tenants, keep Power App if you like the dashboard — but keep *714*22# saved. It is the backup that works when OTP, data, or Play Store fail. One shortcode also pays Ghana Water and TV bills.