Pay Your ECG Bill with Shortcode — Fast and Simple
Need to top up your ECG prepaid meter or settle your postpaid electricity bill? You can pay your ECG bill shortcode using the USSD code *714*22# from any mobile phone. ECG USSD payment Ghana is now easier than ever — no smartphone, no internet, no app required. Just dial and pay.
Ewale's shortcode works with MTN Mobile Money, Vodafone Cash, and AirtelTigo Money. Whether you need to buy ECG prepaid credit or pay your postpaid electricity bill, you can complete the transaction in under 60 seconds from anywhere in Ghana.
Why Pay ECG Bills with Shortcode *714*22#?
- No app or internet needed — works on any phone, including basic feature phones
- Instant token delivery — prepaid tokens arrive via SMS within minutes
- Available 24/7 — pay at midnight, weekends, or public holidays
- All networks supported — MTN, Vodafone, AirtelTigo
- Prepaid and postpaid — one shortcode for both meter types
- SMS receipt — get instant confirmation and token via text message
- Earn cashback — every payment earns you commission credits on Ewale
What You Need
- A mobile phone (any phone — smartphone or feature phone)
- Active mobile money wallet (MTN MoMo, Vodafone Cash, or AirtelTigo Money)
- Your ECG meter number (found on your meter or bill)
- Sufficient balance in your mobile money account
Step-by-Step: How to Pay ECG Bill with Shortcode
Step 1: Dial the Shortcode
Open your phone's dialler and dial *714*22#. This launches the Ewale USSD menu instantly.
Step 2: Select "Utility" from the Menu
From the main menu, choose the Utility option. This shows you all available utility services including ECG and Ghana Water.
Step 3: Choose "ECG"
Select ECG from the utilities list. You'll be asked whether you have a Prepaid or Postpaid meter.
Step 4: Select Prepaid or Postpaid
Choose Prepaid if you buy electricity tokens, or Postpaid if you receive a monthly bill. The process differs slightly for each.
Step 5: Enter Your Meter Number
Enter your ECG meter number. For prepaid, this is the number on your meter (usually 11 digits). For postpaid, use your account/meter number from your bill.
Step 6: Enter Amount
Type in the amount you want to pay in Ghana Cedis (GHS). For prepaid, enter the value of electricity you want to buy. For postpaid, enter the amount you wish to pay toward your bill.
Step 7: Confirm and Approve
Review the payment summary showing your meter number, amount, and service fee. Confirm the transaction and approve the mobile money debit via your PIN. You'll receive an SMS receipt and, for prepaid, your electricity token within seconds.
ECG Prepaid vs Postpaid: What's the Difference?
ECG Prepaid (pay-as-you-go): You buy electricity credit in advance. When you pay via shortcode, you receive a 20-digit token that you enter into your meter. Your meter adds the units and you use electricity until the credit runs out. No monthly bills — you top up whenever you need more.
ECG Postpaid (bill-based): ECG reads your meter and sends you a monthly bill. You pay the amount due (or a partial payment) by the due date. If you don't pay, your supply may be disconnected. Postpaid is common for businesses and some residential customers.
Both prepaid and postpaid can be paid using the same shortcode *714*22# — just select the correct option when prompted.
Troubleshooting Common Issues
"Meter number not found"
Double-check your meter number. It should match exactly what's on your ECG meter or bill. Remove any spaces or dashes. Prepaid meters typically use 11 digits.
"Insufficient balance"
Top up your mobile money wallet and try again. Remember to account for any service fee charged by Ewale.
"Transaction failed" or "Service temporarily unavailable"
Wait 2–3 minutes and retry. ECG's system can be busy during peak hours. If the issue persists, dial *714*22# and select Support, or email walletewale@gmail.com.
"Payment made but token not received"
Check your SMS inbox — tokens can take 1–5 minutes to arrive. If you don't receive it within 15 minutes, contact Ewale support with your transaction reference. Never pay twice for the same transaction.
Where to Find Your ECG Meter Number
Your ECG meter number is required to buy prepaid credit or pay your postpaid bill. You can find it in these places:
- On your prepaid meter — displayed on the screen or printed on a label (usually 11 digits)
- On your postpaid bill — listed as "Meter Number" or "Account Number"
- Previous payment receipts — from ECG offices or previous token purchases
- ECG customer service — call or visit your nearest ECG office with your ID
Other Bills You Can Pay with *714*22#
The same shortcode lets you pay all your other bills too:
- Pay Ghana Water bill with shortcode
- Pay DSTV subscription with shortcode
- Pay GoTV subscription with shortcode
- Pay StarTimes subscription with shortcode
- Complete guide to USSD shortcode payments in Ghana
Frequently Asked Questions
What shortcode do I dial to pay my ECG electricity bill?
Dial *714*22# on any mobile phone, select Utility → ECG → Prepaid or Postpaid. It works on all networks — MTN, Vodafone, and AirtelTigo.
Can I buy ECG prepaid credit with the shortcode?
Yes. Dial *714*22#, select Utility → ECG → Prepaid, enter your meter number and amount. Your 20-digit token will be sent via SMS within minutes.
How long does it take to receive my ECG prepaid token?
Most tokens arrive within 1–5 minutes via SMS. In rare cases it can take up to 15 minutes. If you don't receive it, contact Ewale support with your transaction reference — never pay again for the same purchase.
Is there a fee for paying ECG via shortcode?
A small service fee may apply depending on the transaction amount. The exact fee is displayed on the confirmation screen before you approve the payment — no hidden charges.
Do I need internet or a smartphone to pay ECG?
No. The shortcode *714*22# uses USSD technology, which works offline on any phone — including basic feature phones. No data or Wi-Fi required.
Can I pay someone else's ECG bill?
Yes. Simply enter their meter number when prompted. You can buy prepaid credit or pay postpaid bills for any ECG account, not just your own.
Summary
Paying your ECG electricity bill with the shortcode *714*22# is the fastest, simplest way to buy prepaid tokens or settle postpaid bills from anywhere in Ghana. No queues, no apps, no internet — just dial, select ECG, choose prepaid or postpaid, enter your meter number and amount, confirm, and you're done. You even earn cashback with every payment.
Dial *714*22# now to pay your ECG electricity bill.